Segway Maui Requirements and Restrictions

Who Can Ride a Segway Personal Transporter (Segway PT)?

Riding a Segway is similar to riding a bike—it’s intuitive but nobody is born knowing how to operate it. That’s why we offer 30 minutes of training so you can get familiar with the device. A Segway PT is not an ideal mode of touring for people with some mobility issues.

16 years and younger, but minimum 10 years old, must be accompanied by an adult & adult must sign an insurance waiver. The rider must be able to step quickly on and off the Segway PT without assistance which requires physical abilities similar to climbing and descending stairs without the support of a handrail or other walking aid. No pregnant women will be allowed to ride a Segway PT. Persons under drug or alcohol influences will not be allowed to ride a Segway PT.

  • All guests must be capable of moderate to advanced physical activity, must be able to step on and off the Segway PT without assistance which requires physical abilities similar to climbing and descending stairs without the support of a handrail or other walking aid.
  • Guests must not have neck, back, shoulder, knee, ankle injuries, heart conditions, or recent surgeries.
  • No pregnant women will be allowed to ride a Segway PT. Persons under drug or alcohol influences will not be allowed to ride a Segway PT.
  • Guests must be physically and mentally capable of following instructions given by a Segway guide.
  • Be able to stand on the Segway for a period of 1-2 hours (depend on your tour length).
  • Weigh between 85 and 260 pounds (38 to 118 kilos).
  • Wear the helmet and safety vest that is provided with the tour.
  • Sign a liability waiver.
  • Complete the Segway rider training and test ride
  • Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride. Arrive at least 15 minutes early to check in and be ready for fun!

It is important to note that the Segway has NOT been designed, tested, or approved as a medical device. Our staff is not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians.

We want everyone to have a safe experience. We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.

Weight and age restrictions will be strictly enforced.

  • This activity is NOT recommended for some guests age 70 and up. Please review mobility and disability info listed below. Pregnant guests will not be permitted to participate due to fall risk.
  • Please no high heels, sandals or flip flops.
  • All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail.

No refunds for guests that ignore the requirements.

The training includes:

  • Walking the customer through a simulated obstacle course consisting of cones, turns and an emergency stop to ensure a safe and enjoyable experience.
  • Hands-on training with an instructor. Video introduction. Check-out ride and skills review. Training video is now available in 2 languages, English and Japanese.
  • Education of rider courtesy and rules of the road.

It is important to note that the Segway has not been designed, tested, or approved as a medical device. 

Frequently asked Questions:

  • How do you evaluate and /or handle a guest with a disability / medical condition?

It is important to note that the Segway has NOT been designed, tested, or approved as a medical device. Our staff is not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians.

We want everyone to have a safe experience. We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.

  • We strongly suggest asking questions in advance concerning any disabilities/medical issues.

We will most likely not have a lot of extra time during training prior to the tour departure to work with a guest. We operate on schedule so the other paying guests have a full tour experience. On occasion (if we have space) guests that don’t feel comfortable or do not have the skills have stayed in our parking lot area vs. going on the tour. They receive a bit of extra riding time without being out on the road.

  • At a minimum on arrival please tell the training staff and guides if you or members of your party have a disability, medical condition or travel issue that may impact riding ability.

This includes recent surgeries, back braces, pregnancy (not allowed to go on tour), fainting spells, missing limbs, hip replacements, knee replacements, hearing loss, vision problems, casts, drugs that may impair motor control and much more than we can list here. Jet lag and dehydration from long flights can also be a problem for our international guests.

During our regular guest training prior to the tour departure:

  1. We will not let you leave our training facility if we feel you are not a competent / safe rider.
  2. We do not offer a full refund if we or you decide that it will not be safe for you to proceed.

Mahalo for your understanding & cooperation