ALL BIKE SALES AND DEPOSITS ARE FINAL
Limited Warranty for Bicycles, Mopeds, and Motorcycles
Parts are covered per Manufacturer’s Warranty
Labor is covered up to three months from the Date of Purchase by Segway Maui
Any Additional Questions, please call us at (808) 661-8284
Product Returns, Cancelation and RMA must be requested by email at [email protected] within 14 days of payment or within 14 days of delivery at a customer address.
Customer Information & Information for customers:
Information is collected at the time of a sale in order to complete the sale and deliver the products or schedule your tour.
Customer lists are not sold or distributed to third parties.
Credit Card Transactions:
Credit card transactions are processed by third-party services. A professional payment authorization service was chosen for added security and reliability. Only the purchase price and the credit card information provided by the customer is supplied to VeriSign. Information collected during transactions is maintained in their database for accounting and billing purposes. Information from these transactions is not released to third parties. Your credit card number is not transmitted to Segway Maui. In case of cancelation, it takes 2-3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
The majority of products are in stock at the Maui warehouse and ready for pickup after payment. We ship to all Hawaiian Islands via Young Brother and since most of the products contain info lithium batteries they are in HAZMAT classification and they can shipped to your port only. Shipping cost and ETA depend on Young Brothers’ schedule. All the bikes are originally packed from the factory (unless previously used) with all the original accessories and require some level of assembly.
Unwanted Items – RMA necessary
All the cancelation and RMA must be requested by email at [email protected]. Segway Maui reserves the right to refuse the return of unwanted items. Brand new/unopened items (security tape is not cut) may be returned for a store credit or refund within 14 days of delivery. Must come in original packaging with all original accessories. 25% Handling & Restocking Fee will apply and the exact shipping cost will be deducted from the total order amount. For FREE SHIPPING items, a 20% Handling & Restocking fee will apply and the exact shipping cost will be deducted from the total order amount.
New-opened / used items may be returned for 50% store credit or refund within 14 days of delivery. Must come in original packaging with all original accessories and the original serial number. Issuing an RMA number for an Unwanted item return might be rejected by Segway Maui.
For an order canceled by a customer before shipment or pick up – a 5% processing fee will apply to cover a payment processing and administration fee.
Web Site Log Files:
Like most websites log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for website visitors are generated that do not contain personally identifiable information. Advertising reports have been generated that show the IP addresses of visitors who clicked on ads. This information may be sent to the advertiser to confirm the advertising fee charged. The advertiser already has this information as a result of the user clicking on the ad. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.