Return Policy & Warranty

Warranty & Return Terms – Segway Maui

Pre‑Order Policy

What is a Pre‑Order?
A Pre‑Order is an opportunity to purchase an item currently out of stock that will be available later. By Pre‑Ordering, you secure the item upon release, avoiding sell‑outs. Estimated availability is in the product description but may change per the manufacturer’s schedule.

How long will my Pre‑Order take to arrive?
Once Segway Maui receives your item, we’ll contact you via phone and email within 1–3 business days, and also notify when it arrives at our warehouse. If you’ve ordered multiple Pre‑Order items, we’ll ship each as it becomes available. Some may arrive sooner than others.

Pre‑Order and Warranty Information

Pre‑Order Terms

When will I be charged for my Pre‑Order?
Payment is processed at the time of purchase.

Can I cancel my Pre‑Order?
Yes — contact info@segwaymaui.com within 24 hours to cancel. A 10% cancellation fee applies. After 24 hours, the full amount is charged and cancellation isn’t possible.

Why did another retailer receive the item first?
Manufacturers ship to retailers on different schedules—some get products 4–6 weeks before others. We ship as soon as we receive the item. Subscribe to our newsletter for shipping updates.

What if the release date changes?
Release dates may shift due to production, shipping, or supply chain issues. We’ll update you via product descriptions, emails, and our Pre‑Order Update Page when there’s new information.

Local Pickup & Assembly

  • Local Pickup With Assembly – We’ll unbox, assemble, set up, and charge the item, and it will be ready at our Kahului store. Assembly by Segway Maui is required to maintain manufacturer warranty. We’ll notify you when it’s in and you’ll schedule a pickup appointment.

  • Free Local Pickup (Unassembled) – You can pick up the boxed item from our Kahului warehouse. You’ll be responsible for assembly, setup, and any issues—manufacturer warranty is void. We’ll notify you when it’s ready; you’ll schedule a pickup time. Ensure you can transport and assemble it safely.

  • Home Delivery – We’ll deliver your fully assembled and tested item within a 10‑mile radius of Kahului, including all accessories.

Disclaimer & Safety Notice

You’re responsible for a full pre‑ride inspection before initial use: check bolts, cables, mounts, tire pressure, brakes, and electrical connections. Repeat inspections before each ride. Failure to do so may cause hazards or damage. Segway Maui is not liable for injuries, loss, or damage due to failure to inspect.

Product Warranty & Other Terms

Segway Maui provides warranty coverage for products assembled by us in Kahului. Warranties aren’t transferrable. If the product is shipped unassembled or picked up boxed, manufacturer warranty is void. Labor isn’t included; customers handle repair labor. Segway Maui offers support by phone with instructions or videos.

Manufacturer Warranties:

  • Electric Motion, Surron, Falcon, Talaria, ERide, Nicot, Admit Jet, Kollter, Newbot: 1‑year warranty on motor, battery, and controller.

  • Stark Future (Stark VARG MX/EX): 2‑year warranty covering manufacturing defects; claims via Stark support form.

  • Mototec & Vertigo: 90‑day manufacturer warranty.

Warranty applies only if the bike is properly set up and serviced by Segway Maui, and maintained per the owner’s manual. Void for improper use, wear parts, neglect, modifications, accidents, misuse, water damage, stunt riding, etc. Batteries also excluded from damage due to misuse or normal wear.

Damage determination is at the sole discretion of the manufacturer.

E‑Scooter Warranty

  1. 12‑Month Limited Warranty for motor and main body.

  2. 6‑Month Limited Warranty for accessories (batteries, chargers, brakes, etc.).

  3. 3‑Month Limited Warranty for appearance/wear parts (lights, grips, fenders, etc.).

Warranty does not cover unauthorized maintenance, misuse, accidents, liquid ingress, commercial use, or force majeure.

Torp Limited Product Warranty

Segway Maui / Torp warrants its products to be free from defects for 2 years from the invoice date. Excludes damage from negligence, improper installation, unauthorized mods, natural disasters, theft, surface scratches, legal issues, etc.

For warranty replacements: proof of purchase within 2 years, contact support with serial number; customer covers shipping to Torp, and returned items shipped free by Torp (customer covers outbound shipping).

Riding Gear & Apparel Warranty

All sales final. Wrong‑size items may be exchanged (same brand/model/price) within 30 days, unused and in original packaging; customer pays shipping. Warranted to be free from defects for 1 year (original purchaser only). Excludes damages from abuse, improper repairs, fit issues, or misuse. No other express warranties; implied warranties limited to 30 days; no incidental/consequential damages.

Venom & Lifan Motorcycle Warranty

  • 50cc–250cc Venom & Lifan Motorcycles: 1‑year parts warranty; first month includes parts & shipping; remaining year parts only (customer pays shipping).

  • ATVs, Dirt Bikes, Pocket Bikes, Mini Choppers: same 1‑year parts warranty.

Electric Vehicle Warranty

Applies to electric bicycles, motorcycles, scooters, ATVs, dirt bikes (Mototec excluded). 1‑year parts warranty, including shipping first month (customer covers labor/shipping beyond that unless extended warranty purchased).

Warranty Exclusions

No coverage for accidents, modifications, unauthorized parts, lack of service, improper storage, improper fuel/oil use, or normal wear parts (rubber, tires, belts, brake components, cables, filters, spark plugs, bulbs, batteries, sprockets, grips, seat, springs, water damage).

Repairs must be done by qualified professionals to retain warranty. Failure voids warranty. Damage must be reported within 48 hours of delivery for claims.

Pre‑Delivery Inspection

All purchased vehicles must be assembled and tested by a certified mechanic. Segway Maui ships most products 85‑95% assembled. If chosen, customer must finish assembly and keep mechanic’s records.

Shipping & Assembly

Larger products shipped in crates. Customer must inspect and tighten bolts, ensure fluid levels, inspect packaging for damage before signing. Segway Maui recommends first oil change after 5‑hour break‑in period using 10W40 oil.

All Sales Final

Segway Maui does not offer exchanges, returns, or refunds. Inspect items before buying. We provide photos/videos; for any issues, contact Technical Support.

MCO & Registration

We’ll provide Manufacturer Certificate of Origin and Bill of Sale per state regulations, notarized. Customer is responsible for registration with local DMV. Segway Maui reserves no refund if vehicle cannot be registered.

Liability & Risks

Purchaser assumes all risks associated with vehicle use, including disability or death. Segway Maui is not liable.

American Lifan 2‑Year Limited Warranty

Covers 24 months or 12,000 miles. Excludes labor. Not transferable. Exclusions include negligence, unauthorized repairs, racing use, improper parts, modifications, time‑based deterioration, improper storage, unauthorized repairs, or natural disasters.

Standard Wear Parts

Excluded: spark plugs, filters, belts, chains, brake/shock parts, bulbs, fuses, gaskets, tires, hoses, batteries, seats, and general wear items.

Mobile Messaging Program Terms

By opting in, you agree to receive automated SMS marketing. Carrier message/data rates may apply. Text STOP to opt out. Carrier not liable for undelivered messages.

Weekly Schedule

Day Hours
Sunday Closed
Monday 11:00 am – 5:00 pm
Tuesday Closed
Wednesday 11:00 am – 5:00 pm
Thursday Closed
Friday 11:00 am – 5:00 pm
Saturday 10 am – 1 pm

Contact Us

  • Phone: 808‑419‑8669

  • Email: info@segwaymaui.com

  • Address: 310 Alamaha Street, Kahului, HI 96732© 2024 Segway Maui. All rights reserved.

Like most websites log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for website visitors are generated that do not contain personally identifiable information. Advertising reports have been generated that show the IP addresses of visitors who clicked on ads. This information may be sent to the advertiser to confirm the advertising fee charged. The advertiser already has this information as a result of the user clicking on the ad. No additional information about the visitor is supplied to the advertiser. The log files are eventually deleted.

Segway Maui TERMS AND CONDITIONS

  • Segway of Maui, as identified throughout, shall also include any and all companies doing business as owned subsidiaries of Stardust Hawaii, and shall also mean any authorized agent for Segway of Maui.
  • Acceptance of documents and/or invoices, either physical or electronic, is an acknowledgment that you accept these terms and conditions.
  • Placing an Order: Once you place your order,you will receive an automatic confirmation email about your payment. This payment confirmation serves as an acknowledgment that the charges made on your behalf for any form of travel purchased through Segway of Maui are legitimate charges, and you will not challenge any legitimate charges made. In the event of doing any chargeback or attempt to reverse your credit card for these legitimate charges, you will be responsible for any court costs incurred by Segway of Maui to recover those funds.
  • Checks returned for insufficient funds or stop payments, will result in maximum penalties as allowed by Hawaii Law and Statute. Insufficient funds checks will be subject to maximum penalties allowed and may be subject to criminal prosecution, and any other applicable laws and statutes.
  • Litigation: In case of litigation, all litigation will occur in a Hawaii Court of Law, or be mitigated by a licensed arbitrator chosen by Segway of Maui.
  • An invoice from Segway Maui has the same strength as a signature on file and will be considered as such in a court of law or for any challenges to a reversal of charges on a credit card.
  • We respect and are committed to protecting your privacy. This Privacy Policy lets you know how your personal information is processed and used. We will use your personal information only in ways that are compatible with this Privacy Policy.
  • We will NEVER sell your e-mail address or any other information about you to a third party.
  • When purchasing tickets, all information gathered is strictly confidential and shared only with our financial institution for processing!
  • We maintain a strict “No-Spam” policy, which means we do not sell, rent, or otherwise give your personal information to outside companies.

COOKIES

What are cookies? A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of our site you have visited, as well as providing performance functionality on our website.
If you require further details or have any questions or concerns with our privacy policy, please do not hesitate to contact us.

Segway Maui Final Terms and Conditions

I. INTRODUCTION

Please read these terms and conditions carefully before using these websites.

For purposes of these Terms and Conditions, “you” and “your” means each person, group of individuals, entity or entities who visits these Segway Maui websites (as defined below) or the Segway Maui’s mobile app (the “Mobile App”) for any purpose.

For purposes of these Terms and Conditions, the “Website Providers” or “We” means the Segway Maui final drawing including its agents, contractors, and any parties involved in creating, producing or delivering the website.

The Segway Maui reserves the right to terminate, suspend or cancel any participant for suspected fraud of any type, any attempt to purchase from a location that is not within the geographic boundaries of USA, the purchase or attempted purchase by persons under the age of 18 years old, and for violations of any applicable rules, regulations, state or federal laws.

For purposes of these Terms and Conditions, the “Segway Maui” means the Segway Maui, including its agents, contractors, and any parties involved in creating, producing, or delivering these websites, including, but not limited to, Bubba Gump restaurant located in Lahaina, Maui, Hawaii and each of their respective successors and assigns.

These Terms and Conditions are a binding legal agreement between you and the Segway Maui for the final drawings purpose. By participating on final drawings, you agree to be bound by these Terms and Conditions

The Segway Maui may change these Terms and Conditions at any time without notice to you by posting changes on these websites. The Segway Maui encourages you to review these Terms and Conditions from time to time. Your continued use of these websites following the posting of any changes will mean that you accept the revised Terms and Conditions.

If you do not agree with these Terms and Conditions please let us know immediately to remove you from final drawings.

II. USE OF WEBSITE AND WEBSITE MATERIAL

  • You agree to access and use these Websites only for lawful reasons. You are responsible for knowing and complying with any and all laws, statutes, rules and regulations pertaining to your use of these Websites. You are prohibited from using these Websites in any way that:
  • is threatening, violent, abusive, hateful, defamatory, slanderous, libelous, deceptive, fraudulent, tortious, indecent, vulgar, profane, obscene, or that the Segway Maui final drawings deems in its sole discretion to be inappropriate for these Websites;
  • violates any law, regulation, or court order;
  • accesses, collects or stores personal information about others;
  • violates or infringes upon the rights of anyone else, including, for example, another person’s right to privacy;
  • impersonates any person, business, entity, or IP address (e.g., IP spoofing);
  • involves uploading, posting, emailing, transmitting or otherwise making available any materials that you do not have a right to make available under any law;
  • is commercial in nature, including, for example, advertising, promotional or marketing materials, or spam, phishing or other unsolicited messages;
  • gains or tries to gain unauthorized access to these Websites, its computers and networks, or its user data, or that otherwise modifies or interferes with the use or operation of these Websites;
  • imposes an unreasonable or disproportionately large load on the Segway Maui’s infrastructure, including but not limited to transmitting spam or using other unsolicited mass emailing techniques;
  • alters, damages, or deletes any content posted on these Websites;
  • contains or introduces computer viruses or other disruptive, damaging or harmful files or programs; or
  • otherwise violates these Terms and Conditions or any other guidelines or policies posted on these Websites, including the Privacy Policy, which are incorporated by this reference into these Terms and Conditions.
  • The Segway Maui will cooperate fully with any law enforcement officials and/or agencies if requested or required in the investigation of any users who violate these Terms and Conditions and may disclose your information to such law enforcement officials and/or agencies if required by law.

III. MAKING PURCHASES

    • A. Authority
      • When you provide a valid payment method to us, you confirm that you are authorized to use that payment method. When you fund a transaction, you authorize us (and our designated payment processor) to charge the full amount to the payment method you designate for the transaction. You may also authorize us to collect and store that payment method, along with other related transaction information.
  • B. Approval
    • If you pay by credit or debit card, we may obtain a pre-approval from the issuer of the card for an amount, which may be as high as the full price of your purchase. We will bill your card at the time you load funds for your Segway Maui Tour Ticket transaction, or shortly thereafter. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.
  • C. Failed Funding
    • If you fund a payment by debit card and your load transaction results in an overdraft or other fee from your bank, you are solely responsible for the resulting fee(s).

V. ACTIONS WE MAY TAKE

  • A. Terminate Use
    • The Segway Maui reserves the right to terminate, suspend or cancel any purchase transactions for suspected fraud of any type, any attempt to purchase from a location that is not within the geographic boundaries of USA, the purchase or attempted purchase by persons under the age of 18 years old, and for violations of any applicable rules, regulations, state or federal laws.
  • B. Sharing of Information
    • We may contact your financial institution or card issuer, law enforcement, or affected third parties (including other users) and share details of your payments or transactions associated with your Internet purchase, if we believe doing so may prevent financial loss or a violation of law.

VI. NOTICES AND AMENDMENTS TO THESE TERMS

  • A. Notice to You
    • By registering for the Segway Maui final drawing, you agree that we may communicate with you electronically to deliver any important information regarding your purchases or your account. We may also provide notices to you by posting them on our Websites, or by sending them to an email address or street address that you previously provided to us. Website and email notices shall be considered received by you within 24 hours of the time posted or sent; notices by postal mail shall be considered received within five (5) business days of the time sent.
  • C. Amendment Guidelines
    • We may update these Terms and Conditions at any time without notice as we deem necessary to the full extent permitted by law. The Terms and Conditions in place at the time you confirm a transaction will govern that transaction.

VII. ADDITIONAL TERMS

  • A. Courtesy Translations
    • These Terms were written in English (US). To the extent any translated version of these terms conflicts with the English version, the English version controls.
  • B. E-mail Practices
    • By purchasing Internet Tour Ticket and be eligible for final drawings, you acknowledge and agree that Segway Maui may send you e-mail containing information about final drawings detail, results and products such as special offers and promotions.

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VIII. LINKS AND THIRD PARTIES

These Websites may contain links to third party websites. These links are provided solely as a convenience to you. If you click on any of these links, you will leave these Websites. The Segway Maui does not control, and is not responsible for, any third party websites or their content. Therefore, the Segway Maui does not endorse or make any representations about third party websites, or any information, products, or materials found there. If you access any of the third party websites linked to these Websites, you do so entirely at your own risk.

XI. DISCLAIMERS AND LIMITATION OF LIABILITY

A. Disclaimer of Liability

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE Segway Maui DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE Segway Maui DOES NOT WARRANT THAT YOUR USE OF THESE WEBSITES WILL BE ERROR FREE. ALTHOUGH THE Segway Maui ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THESE WEBSITES. NEITHER THE Segway Maui NOR ITS AGENTS, CONTRACTORS, AND ANY PARTIES INVOLVED IN CREATING, PRODUCING OR DELIVERING THESE WEBSITES SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), CLAIM, OR LIABILITY OF ANY KIND WHATSOEVER BASED UPON OR RESULTING FROM ANY INFORMATION PROVIDED ON THESE WEBSITES. ANY CLAIMS FOR DAMAGES WILL BE LIMITED TO THE PRICE OF EACH INTERNET PURCHASE VIA THESE WEBSITES.

ALL CONTENT ON THIS SITE IS THE PROPERTY OF THE Segway Maui AND IS PROTECTED BY COPYRIGHT LAW. YOU AGREE THAT YOU WILL NOT REPRODUCE, LICENSE, SELL, PUBLISH, TRANSMIT, DISFOTRIBUTE, DISPLAY, MODIFY, CREATE DERIVATIVE WORKS FROM OR EXPLOIT IN ANY WAY IN WHOLE OR IN PART ANY OF THE CONTENTS OF OR INFORMATION ON THIS WEBSITE WITHOUT THE EXPRESS WRITTEN CONSENT OF THE CLC. IF YOU DOWNLOAD OR PRINT A COPY OF MATERIALS FROM THIS WEBSITE FOR A PERSONAL, NONCOMMERCIAL USE, YOU MUST RETAIN ALL COPYRIGHT AND OTHER PROPRIETARY NOTICES CONTAINED THEREIN.

THE Segway Maui DOES NOT PERMIT THE USE OF ITS NAME, GRAPHICS OR LOGO IN ADVERTISING AS AN ENDORSEMENT FOR ANY PRODUCT OR SERVICE, OR FOR ANY PURPOSE, COMMERCIAL OR OTHERWISE, WITHOUT PRIOR WRITTEN APPROVAL.

B. Disclaimer of Accuracy of Data

The Segway Maui makes no warranties or representations as to the accuracy, completeness or timeliness of the materials, or content provided on these Websites and assumes no liability or responsibility for any errors or omissions on these Websites. No warranty, expressed or implied, is made regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any materials or content. This disclaimer applies to both isolated and aggregate uses of the materials or content. If you find any errors or omissions, we encourage you to report them to info@segwaymaui.com

The Segway Maui makes every effort possible to make sure that winning number information posted on these Websites is accurate and available within a reasonable amount of time after winning numbers are drawn. However, in the event of an error, the winning numbers and prize amount information in the official records of the Segway Maui will stand as the final determination.

C. Disclaimer of Endorsement

The Segway Maui may from time to time distribute content supplied by third parties. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, users, or others, are those of the respective author(s) or distributor(s) and do not necessarily state or reflect the opinion of the Segway Maui and shall not be used for advertising or product endorsement purposes. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the Segway Maui.

XII. APPLICABLE LAW

Any dispute arising out of your use of these Websites or material or content from these Websites shall be resolved according to the laws of the State of Hawaii, United States of America. The Hawaii Court of Claims shall have exclusive jurisdiction over all claims against the Segway Maui.

XIII. USERS OUTSIDE OF USA OR USERS UNDER AGE 18

BY USING THESE WEBSITES, YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OF AGE. PERSONS YOUNGER THAN 18 ARE STRICTLY PROHIBITED FROM USING THESE WEBSITES.

XIV. INTERNET PRIVACY AND SECURITY

Due to the design of the Internet, the Segway Maui cannot guarantee that communications between you and the Segway Maui will be free from unauthorized access by third parties or will be secure. By agreeing to these Terms and Conditions, you expressly agree that your use of these Websites is at your sole risk, and you agree that the Segway Maui shall not be liable if a security breach occurs, or if these Websites malfunction, except as required by law.

XV. POTENTIAL DISRUPTION OF SERVICE

Access to these Websites may from time to time be unavailable, delayed, limited or slowed due to, but not limited to, the following:
  • scheduled daily maintenance;
  • emergency (unscheduled) maintenance;
  • hardware failure, including but not limited to, failures of computers (including your own computer), servers, networks, connections, and other electronic and mechanical equipment;
  • software failure, including but not limited to, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content;
  • overload of system capacities;
  • damage caused by severe weather, earthquakes, act of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters;
  • interruption (whether partial or total) of power supplies or other utility or service (including the Internet); or
  • other similar disruptions.

XVI. TERMINATION

The Segway Maui reserves the right to terminate your access to these Websites at any time and for any reason, including for violation of these Terms and Conditions. In the event of termination, you will no longer be authorized to access these, purchase Internet Tour Tickets eligible for drawings. You shall have no recourse and the Segway Maui shall have no liability as a result of any such termination. All provisions of these Terms and Conditions relating to warranties, confidentiality obligations, proprietary rights, and limitation of liability shall remain effective despite such termination.

XVII. CONTACT US

Any questions regarding these Terms and Conditions should be directed to info@segwaymaui.com or (808) 661-8284.

We look forward to seeing you,
Segway Maui team.